At House Of Batool, customer satisfaction is our top priority.
We take great care in crafting and delivering each abaya with love and precision. However, if you are not completely satisfied with your purchase, we’re here to help with a smooth and transparent return process.

🔄 1. Return Eligibility

To qualify for a return or exchange, please ensure that:

• The product is unused, unworn, unwashed, and in its original packaging.

• All tags and labels are still attached.

• The return request is made within 7 days of delivery.

Please note:

• Items that are customized, altered, or on sale are not eligible for return or refund.

• Returns are only accepted for defective, damaged, or incorrect items received.

📦 2. How to Request a Return

To initiate a return or exchange, please contact our support team via:
📧 Email: support@houseofbatool.com
📞 Phone: +012 345 6789

Provide the following details:

• Your Order Number

• The Item Name / SKU

• A brief reason for the return

• (Optional) Photos if the item arrived damaged or incorrect

Once your request is approved, our team will guide you through the return or exchange process.

💸 3. Refund Process

After receiving and inspecting your returned item, we will notify you about the status of your refund.
If approved:

• Refunds will be issued to your original payment method or as store credit (based on your preference).

• Refund processing may take 5–10 business days after confirmation.

Shipping fees (if any) are non-refundable, unless the return is due to our error (wrong or defective item).

🚚 4. Exchange Policy

If you wish to exchange an abaya for a different size or design, please mention it in your return request.
Exchanges are subject to availability of stock. If the requested item is unavailable, you may choose another product or opt for store credit.

⚠️ 5. Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned or exchanged:

• Custom-tailored or personalized abayas

• Sale or clearance items

• Accessories (such as hijabs, belts, or under-scarves)

🕊 6. Our Promise

At House of Batool, we’re dedicated to providing a seamless shopping experience. Every abaya you receive is thoroughly checked before shipping, ensuring that it meets our quality standards.

If you ever face an issue, our support team is always ready to assist you with kindness and care — because your trust means everything to us. 💫

📍 Address: United States
📧 Email: support@houseofbatool..com
📞 Phone: +012 345 6789
🌐 Website: https://houseofbatool.com/